Series: Supervisory
Duration: 2 days in person
Target Group by Designations: Asst Managers / Operational Executives / Team Leaders / Supervisors / and anyone who is leading a team.
Summary
The Leadership Edge sets the foundation for supervisory success in hospitality. It helps supervisors understand their role as leaders who inspire trust, model professionalism, and influence team performance even without formal authority. Participants will explore how effective leadership begins with self-awareness and accountability. The training empowers supervisors to lead with confidence, make sound decisions, and exemplify the hotel service values.
Key Learning Objectives
By the end of this session, participants will be able to:
- Define their role as a supervisor and understand their influence in the workplace
- Demonstrate self-leadership, confidence, and accountability in daily operations
- Apply basic leadership styles to different supervisory situations
- Make informed decisions and manage frontline challenges effectively
- Role-model professional behaviour in line with brand and service expectations
Session Outline
- The Role of the Supervisor
- Foundations of Self-Leadership
- Building Influence Without Authority
- Leadership Styles and Practical Applications
- Accountability and Decision-Making
- Role Modelling and Leading by Example