Industry Trainers
Chris Wong is a seasoned hospitality professional and passionate trainer with over 15 years of experience dedicated to developing people and inspiring service excellence. Having worked with distinguished international brands including InterContinental, Marriott, St. Regis, and Pullman, she brings firsthand understanding of the standards and service culture that define world-class hospitality and a deep commitment to translating that knowledge into training programmes that are both engaging and results-driven.
Her programmes span Service Excellence and Guest Experience Design, Train the Trainer, Performance Management, and Leadership Development, and she is equally adept at conducting Training Needs Analysis and designing customised learning interventions tailored to individual properties. Her strong communication skills across English, Bahasa Malaysia, and Chinese have extended her reach across Malaysia and Cambodia, where she has left a lasting mark on hospitality professionals at every level.
As an Industry Trainer, Chris brings both international credibility and practical training expertise ensuring that the platform’s programmes are shaped by someone who understands not only what world-class hospitality looks like, but how to build the people capable of delivering it.