Series: Supervisory
Duration: 2 days in person
Target Group by Designations: Asst Managers / Operational Executives / Team Leaders / Supervisors / and anyone who is leading a team
Summary
The Team Excellence emphasizes the human side of supervision; building cohesive, motivated teams that deliver exceptional guest experiences. Participants will learn to communicate with clarity, coach team members constructively, and manage conflicts with empathy and fairness. Participants will explore how a positive team culture fuels service excellence. This training equips leaders to inspire commitment, recognize contributions, and create a work environment where both employees and guests feel valued.
Key Learning Objectives
By the end of this session, participants will be able to:
- Communicate clearly and conduct effective team briefings
- Provide feedback and coaching to improve team performance
- Manage team dynamics and resolve interpersonal conflict
- Motivate staff and promote accountability through recognition
- Uphold service excellence and handle guest concerns professionally
Session Outline
- Building a Positive Team Culture
- Communication and Briefing Skills
- Giving Feedback and Coaching Staff