Series: Supervisory
Duration: 2 days in person
Target Group by Designations: Asst Managers / Operational Executives / Team Leaders / Supervisors / and anyone who is leading a team
Summary
The Operational Excellence focuses on mastering the day-to-day operational responsibilities that drive hotel performance. Supervisors will learn how to plan shifts effectively, delegate tasks, uphold brand standards, and resolve issues promptly while maintaining service quality. By understanding key performance indicators, cost awareness, and process efficiency, participants will strengthen their ability to manage operations with precision and purpose. This training bridges the gap between service delivery and business results.
Key Learning Objectives
By the end of this session, participants will be able to:
- Execute operational duties effectively using SOPs and best practices
- Plan and prioritize work and manage time.
- Manage shifts, delegate tasks, and monitor service delivery
- Identify and solve operational issues promptly
- Understand basic business acumen (costs, efficiency, and KPIs)
- Contribute to service recovery and guest satisfaction
Session Outline
- Operational Responsibilities of a Supervisor
- Shift Planning & Task Delegation, Time Management
- SOPs and Operational Standards
- Solving Operational Challenges & Service Recovery
- Introduction to Business Acumen for Supervisors
- KPIs and Performance Awareness